Refund Policy

At Bank Statement Converter, we strive to ensure our customers are completely satisfied with out product. Our Refund Policy outlines the conditions under which refunds may be granted, as well as our policies regarding subscription cancellations.

Because we provide a digital service with instant access to credits and conversion capabilities, we have specific rules regarding what can and cannot be refunded.

Our service delivers digital goods (document conversion credits) instantly upon purchase. Therefore:

• Once credits have been consumed or partially consumed to convert documents, those specific purchases are generally non-refundable.
• We strongly recommend using any available free trials or the lowest-tier package to test the service's accuracy for your specific bank statements before making a large purchase.

Refunds may be considered under the following circumstances:

• Technical Failure: If our service fails to convert a standard, supported bank statement, and our support team cannot resolve the issue within a reasonable timeframe.
• Unused Credits: If you have purchased a credit package and have not made ANY conversion attempts using those credits within 14 days of purchase.
• Unauthorized Charges: If a charge was made fraudulently without your consent.

Refunds are granted at the sole discretion of Bank Statement Converter.

If you are on a recurring billing cycle (subscription):

• You can cancel your subscription at any time from your account dashboard.
• Cancellation ensures that you will not be billed for the next billing cycle.
• Your current subscription will remain active until the end of the billing period you have already paid for.
• We do not provide prorated refunds for partially unused subscription periods.

To request a refund, please contact our support team:

1. Email us at [email protected].
2. Include your registered email address.
3. Provide the transaction ID or invoice number.
4. Explain the detailed reason for your refund request.

Our team will review your request and process it within 5-7 business days if approved.

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date. By continuing to use our service after such changes are made, you acknowledge and agree to the updated policy.