Frequently Asked Questions

Bank Statement Converter uses AI-powered OCR (Optical Character Recognition) to analyse your uploaded PDF, image, or scanned bank statement. Our machine learning models identify transaction rows, dates, descriptions, debits, credits, and balances — then structure that data into a clean Excel (.xlsx) or CSV file ready for accounting software. The entire process takes under 10 seconds.

Step 1: Create a free account and log in.
Step 2: Go to Documents and click Upload Statement.
Step 3: Drop your PDF file (or PNG/JPG/WebP scan).
Step 4: Our AI processes it — usually in under 10 seconds.
Step 5: Download the Excel (.xlsx) or CSV file, fully formatted and ready to import.

No installation needed. Bank Statement Converter is entirely web-based. You just need a modern browser and an internet connection. It works on Windows, Mac, Linux, and mobile devices.

Our AI bank statement OCR achieves 99%+ accuracy on standard digital PDFs. For scanned or image-based statements, accuracy depends on scan quality, but our system handles low-resolution scans, skewed pages, and varied layouts far better than traditional template-based converters. We continuously retrain our models on new bank formats.

Most bank statements — even multi-page PDFs with hundreds of transactions — are processed in under 10 seconds. Complex or very large files may take up to 2 minutes. You can track real-time status on your Documents page.

We support 1,000+ banks worldwide — including Chase, Bank of America, Wells Fargo, Citibank, HSBC, Barclays, Lloyds, NatWest, Commonwealth Bank, ANZ, TD Bank, and Scotiabank. Because our system is AI-powered rather than template-based, it adapts to virtually any statement layout automatically.

You can upload PDF (.pdf), PNG (.png), JPEG (.jpg / .jpeg), and WebP (.webp) files up to 10 MB. Both digital PDFs and scanned/image-based statements are supported.

Yes. Our scanned bank statement converter uses advanced OCR to extract data from photographed, photocopied, or image-based PDFs. Even low-quality or slightly rotated scans are handled well by our AI. For best results, use 200 DPI or higher scans.

Yes. Bulk processing is available on Standard, Pro, and Enterprise plans. You can upload multiple files and they will be queued and processed simultaneously, saving significant time for accountants and bookkeepers handling multiple clients.

You can download your converted statement as Excel (.xlsx) or CSV (.csv). Both formats include all transactions with columns for Date, Description, Debit, Credit, and Balance. CSV is ideal for importing into accounting software; Excel is best for manual review and formatting.

Yes. Download the CSV from Bank Statement Converter. In QuickBooks Online go to Banking → Upload from file and select your CSV. Our export uses the Date, Description, and Amount columns that QuickBooks expects. For QuickBooks Desktop, use the CSV import wizard under Banking → Bank Feeds.

Download the CSV file from your Documents page. In Xero, go to Accounting → Bank Accounts, select your account, click Import a Statement, and upload the CSV. Xero maps columns automatically. Our format is fully compatible with Xero's bank import requirements.

Yes. Our standard CSV output is compatible with Zoho Books, FreshBooks, Sage, Wave, MYOB, and most other accounting platforms. All platforms accept a CSV with Date, Description, and Amount columns, which our converter always produces.

Absolutely. The Excel (.xlsx) file opens directly in Microsoft Excel or Google Sheets with no conversion needed. The CSV file also imports cleanly into both. Data is structured in rows with clear column headers so no manual cleanup is required.

Dates are exported in YYYY-MM-DD format (ISO 8601), which is universally accepted by all accounting software. Currency amounts are numeric without symbols, so they import cleanly regardless of your accounting software's locale settings.

Yes. All file transfers use TLS/SSL encryption (HTTPS). Your statements are processed in isolated, secure server environments and are never shared with third parties or used to train AI models. We follow industry best practices for financial data handling.

Uploaded files and generated output files are automatically deleted from our servers within 24 hours. We maintain strict data retention policies to ensure your financial information stays private. You can also manually delete any document instantly from your Documents page.

Yes. We are GDPR compliant. We collect only the minimum data necessary to provide the service, we do not sell your data to third parties, and you have the right to request deletion of your account and all associated data at any time. See our Privacy Policy for full details.

Only you can access your bank statement files through your account. Our staff do not access or review your individual files. Automated processing systems handle extraction in an isolated environment with no human access to the content of your statements.

Each bank statement conversion uses 1 credit. New accounts receive 5 free credits on sign-up so you can test the service before purchasing. Paid plan subscribers receive a monthly or yearly credit allowance depending on their plan. Credits do not expire while your subscription is active.

Basic ($9/month) includes 120 credits/month. Standard ($30/month) includes 1,000 credits/month. Pro ($50/month) includes 2,500 credits/month. Enterprise ($75/month) includes 4,000 credits/month. All plans include Excel and CSV export, all bank formats, and AI OCR. Yearly billing saves up to 20%.

Yes, you can cancel from your account dashboard at any time with no cancellation fee. Your plan stays active until the end of the current billing period. After cancellation you retain access to your converted documents but will not receive new credits.

Yes. Every new account gets 5 free credits — no credit card required. This lets you convert up to 5 bank statements to Excel or CSV completely free to evaluate the accuracy and output quality before subscribing.